LifePlan Investments
Complaints
Tell us if something has gone wrong
If you are unhappy with our service, please tell us. We will consider your complaint fairly, explain the process and provide a response to the issues you raise.
You can complain by telephone, email or post. You do not need to pay a fee to make a complaint to us.
How to contact us
For the attention of: Complaints Manager, Life Plan Investments Limited.
Email: complaints@lifeplaninvestmentsltd.com.
Telephone: +353 1263 6364.
Postal address: 1 Fitzhaven Square, South Circular Road, Limerick, V94 T9N6, Ireland.
Please provide your name, contact details, any relevant reference and a short explanation of what happened and how you would like the matter resolved. Send copies of supporting documents and keep the originals.
What happens next
We acknowledge your complaint, explain who is handling it and tell you the response timetable that applies. We review the relevant records and may contact you for clarification. We keep you informed if further time is needed.
Our final response explains the outcome, the reasons and the further options available to you. You can request a copy of our full complaints procedure, including the applicable time limits.
If the matter remains unresolved
If you are dissatisfied with our final response, you may be able to refer your complaint to the Financial Services and Pensions Ombudsman, subject to its jurisdiction and time limits. If you have difficulty obtaining a final response, contact the FSPO for guidance about when it can assist.
The FSPO provides a free service. Visit its website for the process and eligibility information.
FSPO telephone: +353 1 567 7000.
FSPO email: info@fspo.ie.
If another institution is responsible for the issue, we will explain the relevant contact or complaints route where we can.
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